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Help

Shopping for audio on the internet can be complicated. We've tried to help simplify it with this help page. Please feel free to send us any questions that aren't covered by this page, and we'll add them.

First: Opening Account

If you've decided you'd like to buy something, sign up for an account using the 'Signup' link. This will allow you to track purchases, use your MP3 locker, access subscriptions, and other upcoming features as they become available. (Feature requests? Just let us know with the contact link)

Second: Login

After establishing your account, click 'login'. You'll see that you have an expanded link menu to the left of the page - You will have links for 'Order History','Change Password', 'Change Settings' which will help you manage your account to the fullest. You will also need to sign in before you can see your purchased subscription or shows.

Third: Purchase Shows

You can purchase individual shows in three formats: CD, cassette and MP3. You can also purchase subscriptions which will allow you to play shows from our entire catalog. To purchase a individual show in your chosen format, just click on one of the choices. As you do your chosen show will be placed in your shopping cart. For CD and cassette, you will be asked to enter shipping information so we can mail them to you. For MP3 (when available), you will be able to stream them online, or download them to your local computer.

My Shows

Individual shows purchased will be stored in a 'locker' where you can keep them as long as you'd like, and listen to them (or download them) up to 10 times. Feel free to download them for offline listening on your favorite device, or to burn to CD. Click on the 'My Shows' link to access your locker. Make sure to download mp3s to your computer before your number of plays expire if you want to continue listening. Downloads count just like online playback, so you can download a show ten times, play it online ten times, or a mix of the two.

In addition if you find that a show is listed as 'Not Available' for MP3 download, this is only because it hasn't been uploaded to our streaming server yet - and possibly, hasn't been ripped. We're trying very hard to upload all of our past shows, but there are a lot of them. If there's one in particular you fancy, just ' Contact Us' and we'll take care of you.

It is best to have a paypal account to make your purchases fast and easy. If you have a paypal account and choose a downloadable MP3, the clip will automatically become available as soon as paypal notifies us you have paid. However, if you don't have a paypal account, we also accept payment via mail.

Streaming Problems

Our streaming content launches in a flash player in a popup window. If you have pop-ups disabled, it will not work correctly. Also, for you subscription types, if you click on a link and it doesn't open correctly, and you've just been listening to a long show, your session may have timed out. Just click 'log out' and then 'log in' and you'll be back where you wanted to be. This is on our list of things to fix.

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Sales & Information: info@radioalchymy.com